The One Hotel Astana, Nur-Sultan (Astana) ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Qadyrghali Zhalayyri Street 8, Nur-Sultan (Astana), Kazakhstan, 010010

The One Hotel Astana offers 4-star accommodations with amenities such as a wellness area, fitness center, and free private parking. Guests benefit from modern air-conditioned rooms and a selection of dining options, all within proximity to notable landmarks.

Rooms & Amenities

Rooms at The One Hotel Astana feature air conditioning, a flat-screen TV, a minibar, and a private bathroom. Guests can enjoy access to complimentary Wi-Fi and a safety deposit box in each room. Room options include a quadruple room equipped with a sauna.

Dining & Nearby Options

Dining options include a restaurant serving buffet, à la carte, and continental breakfast. Guests can also find an in-house bar for refreshments. Nearby restaurants such as Eateria Gastrobar are located within a short distance.

Leisure & Wellness

Leisure facilities at The One Hotel Astana include a wellness area complete with a hammam and sauna. Guests can take advantage of free bike rentals for activities in the area like hiking and cycling. Additionally, the hotel features a garden for relaxation.

Services & Local Area

Business amenities include a business center and dry cleaning services. The One Hotel Astana also provides convenient transportation options, with Nursultan Nazarbayev International Airport located 10.5 miles away. Major landmarks like the Supreme Court of the Republic of Kazakhstan can be reached within a 10-minute drive.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room

Max:

2 persons

30 m²

Bed options:

1 King-size bed

Lake view

Shower

Sauna

room details

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Standard Single Room

Max:

1 person

25 m²

Bed options:

1 Single bed

Garden view

Shower

Sauna

room details

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Double Room Two Double Beds

Max:

2 persons

37 m²

Bed options:

2 Single beds

Shower

Sauna

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Getting around

A list of all available modes of transport

City Centre

Nur-Sultan (Astana) 4.6 km

Airports

Astana (TSE) 15.6 km

Train

Astana Train Station 7.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Off-site car park

Luggage storage

24-hour services

24-hour reception

24-hour security

General

Non-smoking rooms
Wi-Fi
Free parking
Off-site car park
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Hiking
Cycling

Guest Parking

Electric kettle

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's menu

Spa & Leisure

Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Dressing area
Terrace
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV

Room decor

Carpeted floor

Location

Qadyrghali Zhalayyri Street 8, Nur-Sultan (Astana), Kazakhstan, 010010

Map view

Qadyrghali Zhalayyri Street 8, Nur-Sultan (Astana), Kazakhstan, 010010

City landmarks

Monument

Baiterek Tower

2.6 km

Mosque

Hazret Sultan Mosque

2.3 km

Water Green Boulevard

2.0 km

Gallery

Palace of Peace and Reconciliation

2.9 km

Public Building

Ak Orda Presidential Palace

1.6 km

Mosque

Nur-Astana Mosque

2.9 km

Museum

National Museum of the Republic of Kazakhstan

2.6 km

prospekt Tayelsizdik

Independence Square and Kazak Eli Monument

1.5 km

Kazakhstan Sports Palace

2.1 km

Otan Korgaushylar Monument

1.9 km

Tauelsizdik Ave 52

Palace of Independence

2.4 km

Saraishyk

Arai

2.0 km

Shopping Area

Astana Mall

930 m

Nurzhol Blvd

Singing Fountain

2.0 km

Bauyrzhan Momyshuly

Bauyrzhan Momyshuly Park

1.9 km

Park

Presidential Park

1.8 km

Event hall

Kazakhstan Central Concert Hall

2.8 km

Monument

Monument Of Zhambyl Zhabayev

2.1 km

Supreme Court of the Republic of Kazakhstan

1.2 km

Respublika Ave 2

Kazakhstan Military History Museum

2.4 km

Tauyelsyzdyk Ave. 57

Kulanshi Art Centre

1.9 km

Nurzhol bulvar

Bayterek Monument

2.0 km

Parliament of Kazakhstan

1.5 km

Fusion

1.1 km

Embankment

Kenesary Khan Monument

3.1 km

Church

Cathedral of Our Mother of Perpetual Help

2.1 km

Kabanbai Batyra Ave.

Fountain Circus

2.4 km

Kuyshi Dean St.

Assumption Russian Orthodox Cathedral

2.3 km

Korgalzhyn taszholy

Ethno-memorial complex Map of Kazakhstan Atameken

2.7 km

Park

Lovers Park

3.2 km

Nearby

prospekt Tayelsizdik

Independence Square and Kazak Eli Monument

530 m

Restaurants

Na Kryshe

740 m

Kadyrgali Zhalaiyri St.

Le Dessert Cafeteria

890 m

Amman St. 4

Zelenaya Polyana

970 m

Askara Tokpanova

The Karlsson

1.1 km

Momyshuly

Xxl Food

1.4 km

Sargul St. 7

Eateria Gastrobar

1.4 km

B. Momishuli street 2B

Sakura

1.9 km

Tauyelsyzdyk Ave. 34

Mukam

1.9 km

Tauyelsyzdyk Ave. 34

Reviews and Ratings

Feedback from previous guests about their experience.

58%

liked the hotel and would stay again

5.8/10

Guest rating

Rooms

6.0

Location

6.4

Service

5.0

Dining

6.8

Matt

United States, December 2024

6.2/10

My stay at The One Hotel Astana was a mixed experience. The spacious rooms offered a good view, but the service left much to be desired. While the location was quiet and allowed for restful nights, the overall hospitality didn't meet my expectations.

Rooms

6.0

The Queen Room had a spacious layout and a nice view, though the furniture felt dated and in need of refurbishment. I noticed some stains on the sofa and carpet, making it less inviting.

Service

5.0

I found the service to be lacking. Even basic requests took a long time to fulfill, and staff seemed more focused on their phones than on helping guests.

Location

6.0

The hotel's location was quite peaceful, away from the city's hustle. but it's a bit far from main attractions, requiring a taxi for ease of travel.

Dining

7.0

The breakfast was good and tasty, but dining options felt somewhat limited overall. I would have appreciated more variety.

Facilities

6.0

Facilities like room service and housekeeping were available, but I found the room cleaning inconsistent during my three-night stay.

Helen

United States, November 2024

7.0/10

My stay at The One Hotel Astana had its ups and downs. On the positive side, the hotel was clean and my room was spacious, but the overall service left much to be desired, as it often felt neglected. I wouldn't recommend it for a stress-free visit.

Rooms

6.0

The room was spacious and comfortable, but it could use an update, especially the furniture which showed signs of wear. I noticed that my room was only cleaned once during my three-night stay, which was disappointing.

Service

5.0

The staff were friendly and eager to help, but the service was often slow and unresponsive. For example, it took more than two hours and multiple requests just to get an additional towel for my room.

Location

6.0

The hotel is situated in a quiet area with good air quality, but it feels far from the center of the city. Additionally, there are no mini markets nearby, which was inconvenient.

Dining

7.0

The breakfast offered was tasty and satisfying, though the overall dining options were pretty limited, leaving little variety during my meal times.

Facilities

5.0

The hotel had essential facilities like room service and housekeeping, but various amenities like a kettle were missing in my room, making my stay less comfortable.

Tom

United States, October 2024

6.2/10

My stay at The One Hotel Astana was a mix of positives and setbacks. The room was spacious and offered a beautiful view, though I encountered some service challenges. The location was tranquil, away from the city buzz, which I appreciated.

Rooms

6.0

The Queen Room I stayed in was quite spacious, clean, and comfortable. but the furniture felt outdated and needed refurbishment. Also, the cleaning service could have been more thorough, as my room was only refreshed once during my three-night stay.

Service

5.0

While I did find the hotel staff friendly, their responsiveness was lacking. I experienced long wait times for simple requests, like needing extra towels. It made the overall service feel quite underwhelming.

Location

6.0

The hotel's location was quiet and peaceful, with good air quality. However, it was a bit far from the city center, which made accessing main attractions a bit inconvenient.

Dining

6.0

The breakfast provided was tasty and offered a good selection. However, I found the dining options to be somewhat limited, which was a slight downside to my overall experience.

Facilities

5.0

The hotel provided various facilities like room service and housekeeping. but I missed having simple amenities like a kettle or more bottled water in my room.

Nicholas

United States, October 2024

5.2/10

My stay at The One Hotel Astana was a mix of highs and lows. While the views of the river were stunning and the staff were generally friendly and helpful, I faced several issues with the room amenities and service that left me disappointed. Overall, it felt like the hotel had potential but fell short in execution.

Rooms

6.0

The Queen Room was spacious with a great view, but the furniture felt outdated, and the lack of basic amenities like a kettle was surprising. I expected more from the room's upkeep as it was only cleaned once during my three-night stay.

Service

5.0

While the staff were nice and accommodating at times, I experienced significant delays in receiving a second towel after multiple requests, which was quite frustrating. It felt like the service could be more attentive.

Location

7.0

The hotel is situated in a quiet area away from the city bustle, which I appreciated. However, it was a bit far from main attractions, requiring a taxi ride to most places which added to my travel time.

Dining

7.0

The breakfast options were good and tasty, though I found the overall dining options limited. It would be great to see more variety in the menu going forward.

Facilities

6.0

Facilities like room service and housekeeping were present, but the lack of daily room cleaning was disappointing. I also wish there were more grocery shopping options nearby.

Bobby

United States, October 2024

5.2/10

My stay at The One Hotel Astana was a mixed experience. On the positive side, I found the location to be quiet, offering stunning views, and the breakfast was quite good. However, the room was in need of refurbishment, and the service left much to be desired, with infrequent cleaning and poor responsiveness from the staff.

Rooms

6.0

The Queen Room was spacious and clean, but the furniture and carpets were outdated. I noticed marks on the sofa and chair, which made them uncomfortable to use. Additionally, there were no amenities like a kettle or tea cups, and the room was only cleaned thoroughly once during my three-night stay. The doors were noisy, making it difficult to relax.

Service

5.0

The service I received was disappointing overall. While staff members were friendly, I experienced long waits for simple requests such as additional towels. Even though there were several staff present at times, they seemed preoccupied and unresponsive. I expected a much higher level of hospitality.

Location

7.0

The location is a highlight, as it is away from the main roads and noise, providing a peaceful atmosphere along with great views of the river and park. However, it was about 10 minutes by taxi to reach central areas of the city.

Dining

7.0

Breakfast was quite good, offering a variety of tasty options. Though the overall dining choices were limited, I appreciated the quality of what was available.

Facilities

5.0

The hotel offered basic facilities including room service and housekeeping. However, the lack of a grocery shopping service or nearby markets was a downside. I think the hotel could improve by offering more amenities to enhance the guest experience.